Terms and Conditions

Effective Date: August 27th 

These Terms and Conditions ("Terms") govern your use of the Synapsell platform, an online marketplace for healthcare products, including but not limited to pharmaceuticals, natural health products, medical devices, and other regulated health products.

By accessing or using our platform, you agree to be bound by these Terms. Please read them carefully before using our services. If you do not agree to these Terms, please refrain from using our platform.

1. Definitions

• "Synapsell" refers to our company, the operator of this marketplace, and the services provided through our platform.
• "Customer" refers to any individual or organization that purchases products through Synapsell, including regulated health professionals and healthcare organizations.
• "Distributor" refers to any Canadian-approved seller listing products on the Synapsell marketplace.
• "Products" refer to any goods listed for sale by approved distributors, including pharmaceuticals, medical devices, and other health-related products.

2. Eligibility

To use Synapsell, you must be:

• A regulated health professional, licensed and authorized under Canadian law to purchase healthcare products.
• A registered organization or institution operating in the healthcare field, employing regulated health professionals.
• At least 18 years of age and capable of entering into legally binding agreements.

By creating an account or making a purchase, you represent and warrant that you meet these eligibility requirements.

3. Account Registration and Security

• You must create an account to access certain features of the Synapsell marketplace. When registering, you agree to provide accurate, complete, and up-to-date information, including your professional credentials.
• You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. Synapsell is not responsible for unauthorized access to your account.
• You agree to notify us immediately of any suspected unauthorized access or breach of security.

4. Use of the Platform

• You may use Synapsell solely for purchasing healthcare products for professional use within your licensed scope of practice.
• You agree to comply with all applicable laws, regulations, and industry standards when using Synapsell and purchasing products from distributors.
• You shall not misuse or abuse the platform, including attempting to bypass validation measures, engaging in fraudulent activities, or using the marketplace for unlawful purposes.

5. Product Listings and Availability

• All products listed on Synapsell are provided by Canadian-approved distributors who have undergone validation. Synapsell is not the manufacturer or distributor of the products, and we do not guarantee their availability.
• Product descriptions, including specifications, pricing, and availability, are provided by distributors. We strive to ensure accuracy but cannot guarantee that all information is free from errors. If a product is unavailable, we reserve the right to cancel the order and provide a full refund.

6. Orders and Payment

• When placing an order, you agree to provide accurate payment and shipping information. All payments must be made through the methods supported on the platform.
• Synapsell reserves the right to decline or cancel any order, including if there are discrepancies with the distributor or product availability. In such cases, you will be notified, and any payment made will be refunded.
• Prices are subject to change without notice, and taxes and shipping fees may apply, depending on the jurisdiction and delivery location.

7. Shipping and Delivery

• Products purchased through Synapsell will be shipped by the respective distributor. Delivery times and shipping costs may vary depending on the distributor's policies and your location.
• You are responsible for ensuring that products are delivered to a verified healthcare facility or professional address. Synapsell and the distributors are not liable for deliveries made to incorrect or unauthorized locations due to inaccurate address information provided by you.

8. Returns and Refunds

• Returns and refunds are subject to the policies of the respective distributor. Each distributor may have different terms regarding returns, exchanges, and refunds based on the product type, condition, and regulatory requirements.
• Synapsell facilitates the communication between customers and distributors but is not responsible for disputes regarding product returns or refunds. Please contact the distributor directly for any issues related to your order.

9. Intellectual Property

• All content on Synapsell, including text, images, logos, and trademarks, is the intellectual property of Synapsell or its licensors. You may not use, reproduce, distribute, or exploit this content for commercial purposes without our prior written consent.

10. Limitation of Liability

• Synapsell is an intermediary platform connecting customers with distributors. We do not assume liability for any product defects, inaccuracies in product listings, or harm resulting from the use of products purchased through our marketplace.
• To the fullest extent permitted by law, Synapsell disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
• Synapsell's total liability for any claim arising from your use of the platform or purchase of products shall not exceed the amount paid for the specific product in question.

11. Termination

• Synapsell reserves the right to suspend or terminate your account if you violate these Terms, engage in fraudulent or unlawful activities, or misuse the platform. Termination may also occur for failure to maintain professional credentials required to purchase from Synapsell.

12. Governing Law

These Terms and any disputes arising out of your use of Synapsell shall be governed by and construed in accordance with the laws of [Insert Province/Territory], without regard to its conflict of laws principles.

13. Changes to Terms

Synapsell reserves the right to modify these Terms at any time. When changes are made, we will update the "Effective Date" and notify you of significant changes. Continued use of the platform constitutes acceptance of the revised Terms.

14. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Synapsell Support Team

Email: info@synapsell.com
Phone:  289-312-1599

Address: 6465 Kitimat Rd, Mississauga, ON