Privacy Policy

Effective Date: August 27th 2024

1. Introduction

Welcome to Synapsell! We are committed to protecting the privacy and security of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit and use our online marketplace at Synapsell.com. Please read this Privacy Policy carefully. By using our platform, you agree to the collection and use of your data as described in this policy.

2. Information We Collect

When you interact with Synapsell, we collect certain personal information to provide you with our services and enhance your experience on our platform. The types of information we collect include:

• Personal Identifiable Information (PII): This may include your name, email address, phone number, mailing address, and professional credentials (e.g., license numbers for healthcare professionals).
• Account Information: If you register for an account, we collect your username, password, and other details needed for account creation.
• Transactional Information: When you purchase or sell products through Synapsell, we collect details related to the transaction, including payment information, shipping details, and order history.
• Technical Data: We collect information about your device and how you interact with our platform, such as your IP address, browser type, operating system, and browsing activity on Synapsell.com.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your experience on our site, customize content, and analyze usage patterns.

3. How We Use Your Information

We use your personal information for a variety of purposes, including:

• Account Management: To create and manage your user account, process transactions, and provide you with our marketplace services.
• Customer Support: To respond to your inquiries, provide technical support, and improve our service offerings.
• Compliance: To ensure that our marketplace complies with legal, regulatory, and industry standards, including the validation of distributors and buyers.
• Marketing: With your consent, we may send you newsletters, promotional materials, and updates related to Synapsell's offerings.
• Site Optimization: To improve our platform's functionality, user experience, and security through data analytics and performance monitoring.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners and service providers to support our business operations, such as:

• Service Providers: Third-party vendors who assist with payment processing, order fulfillment, website hosting, and customer support.
• Legal Obligations: In response to legal requests or to comply with applicable laws, regulations, or industry standards, we may disclose your information as required by law.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity as part of the transaction.

5. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect your data. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the instructions in the emails or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and provide personalized content. You can choose to disable cookies through your browser settings, though this may affect the functionality of our platform.

8. Changes to This Privacy Policy

Synapsell may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Synapsell Support Team

Email: info@synapsell.com
Phone:  289-312-1599

Address: 6465 Kitimat Rd, Mississauga, ON