Return and Refund Policy

Effective Date: August 27th 

At Synapsell, we strive to ensure that customers receive high-quality, safe, and effective healthcare products from Canadian-approved distributors. This Return and Refund Policy outlines the conditions under which products may be returned and refunds issued. Please read this policy carefully.

1. General Return Policy

• Eligibility for Returns: Products may be eligible for return based on the individual distributor’s return policy, which will be clearly stated in the product listing. Customers must review the specific return conditions provided by each distributor before making a purchase.
• Return Timeframe: Returns must be initiated within [Insert Number] days of receiving the product. After this period, the product will no longer be eligible for return unless otherwise specified by the distributor.
• Return Condition: Products must be returned in their original packaging, unopened, and in the same condition as when received. Products that have been opened, damaged, or altered are not eligible for return unless they are found to be defective or incorrect.

2. Defective or Incorrect Products

• Defective Products: If a product is found to be defective, damaged, or otherwise not as described upon delivery, customers must notify the distributor via the Synapsell platform within [Insert Number] days of receipt. Distributors may require photographic evidence or additional documentation to process the return.
• Incorrect Products: If a customer receives an incorrect product, they are eligible for a return or exchange. The customer must notify the distributor within [Insert Number] days of receipt to arrange for a return or replacement.

3. Return Process

• Initiating a Return: To initiate a return, customers must contact the distributor directly through the Synapsell platform. The distributor will provide instructions for returning the product, including shipping methods and return labels if applicable.
• Return Shipping Costs: Unless the product is defective or incorrect, the customer is responsible for return shipping costs. If the distributor covers return shipping for defective or incorrect products, this will be communicated as part of the return process.

4. Refunds

• Refund Eligibility: Once the returned product is received and inspected by the distributor, a refund will be processed in accordance with the distributor’s refund policy. Refunds will typically be issued to the original payment method used during the purchase.
• Refund Timeframe: Refunds will generally be processed within [Insert Number] days of the distributor receiving the returned product. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
• Partial Refunds: In some cases, distributors may offer partial refunds for products that are not returned in their original condition or are missing components. The distributor’s refund policy will detail the conditions for partial refunds.

5. Non-Returnable Items

Certain products may be exempt from returns due to their nature or regulatory restrictions. These may include, but are not limited to:

• Prescription medications
• Perishable items
• Custom or personalized orders
• Hazardous materials or flammable liquids/gases

Products that are classified as non-returnable will be clearly indicated in the product listing.

6. Cancellations

• Order Cancellations: Customers may request an order cancellation before the product has shipped. Cancellations after shipment may not be possible, and customers will need to follow the return process if eligible.
• Distributor Cancellations: In rare cases, a distributor may need to cancel an order due to stock issues or other unforeseen circumstances. If this occurs, the customer will be notified, and a full refund will be issued.

7. Contact Information

If you have any questions or concerns about a return or refund, please contact the distributor directly through the Synapsell platform. If further assistance is needed, you may reach out to Synapsell support at:

Synapsell Support Team

Email: info@synapsell.com
Phone:  289-312-1599

Address: 6465 Kitimat Rd, Mississauga, ON